Privacy Policy
Effective date: September 28, 2026
EverAnswer ("we," "us," or "our") provides an AI receptionist and messaging system for home-service contractors. This policy explains what information we collect, how we use it, and the choices you have. This page is provided for informational purposes and is not legal advice.
1. Information we collect
- Contact information you provide: name, phone number, email address, and service address.
- Service details shared during calls or text conversations: the reason for your call, appointment preferences, and related scheduling information.
- Call and message records: logs of calls answered, texts sent and received, and appointment bookings made through the system.
- Website data: basic, anonymized analytics about visits to everanswer.co (pages viewed, device type). We do not use advertising trackers.
2. How we use your information
- To answer calls, respond to missed calls by text, qualify service requests, and book appointments.
- To send appointment confirmations, reminders, follow-ups, and review requests you consented to receive.
- To provide customer support and improve the service.
- To comply with legal obligations.
3. SMS program disclosures
If you opt in to text messages from a business using EverAnswer:
- Message frequency varies by program (for example: appointment confirmations, reminders, and missed-call follow-ups).
- Message and data rates may apply according to your mobile carrier plan.
- To opt out at any time, reply STOP. To get help, reply HELP or contact us at the details below.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your personal information. We share data only with the contractor business you contacted and with service providers strictly as needed to operate the messaging service (for example, our telecom provider), and as required by law.
4. Data retention
We keep call and message records for as long as needed to provide the service to the contractor business and meet legal requirements, after which they are deleted or anonymized.
5. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work to protect your data against unauthorized access.
6. Your choices
- Reply STOP to any text to stop automated messages from that business.
- Contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Children's privacy
Our service is directed to businesses and adults. We do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this policy from time to time. The "Effective date" above will reflect the latest revision, and material changes will be noted here.
9. Contact us
EverAnswer
Phone: +1 (317) 666-8215